Shipping policy

SHIPPING POLICY

Last updated: August 6, 2026

This Shipping Policy applies to purchases made through momentart.shop (the “Store”), operated by Momenta.R.T (“Momenta,” “we,” “us,” or “our”).

  1. WHERE WE SHIP

We currently ship to eligible addresses in:

• The United States
• Canada
• Australia

Shipping availability may vary by product, destination, Print Provider, carrier availability, or temporary shipping restrictions. If we cannot ship a product to the address entered at checkout, we will contact you and provide an appropriate solution, which may include cancellation and a refund.

  1. MADE-TO-ORDER PRODUCTS

Our products are made specifically for each order. After an order is confirmed, it is sent to one of our production partners for printing, quality control, packaging, and shipment.

Production time and shipping time are separate:

Production time + transit time = estimated total delivery time.

Because products are made to order, they are not normally available for immediate shipment.

  1. ORDER PROCESSING AND PRODUCTION TIME

Most orders are produced and prepared for shipment within 2–7 business days after the order is successfully submitted for production.

Business days do not include Saturdays, Sundays, or public holidays.

Production may take longer during holidays, high-volume periods, product shortages, quality-control reprints, unusually large orders, or other circumstances outside our reasonable control.

An order confirmation does not mean that the order has shipped. You will receive a separate shipping confirmation when tracking information becomes available.

  1. ESTIMATED SHIPPING TIMES

After production is complete, estimated transit times are generally:

United States: approximately 2–8 business days
Canada: approximately 5–15 business days
Australia: approximately 5–15 business days

Some orders may be treated as international shipments depending on the location of the Print Provider and the delivery address. International transit may take approximately 10–30 business days in certain cases.

All delivery dates and transit times displayed on our Store, during checkout, or in an order notification are estimates unless expressly stated otherwise. They are not guaranteed delivery dates.

Actual delivery time may vary depending on the product, destination, selected shipping method, carrier, customs processing, weather, seasonal demand, public holidays, or other circumstances outside our reasonable control.

  1. SHIPPING RATES

Shipping charges are calculated and displayed at checkout before payment is completed. Rates may depend on:

• The destination
• Product type and quantity
• Package size or weight
• Print Provider
• Available shipping method
• Whether products are shipped in separate packages

You will not be charged a shipping amount that was not disclosed during checkout, except where additional charges result from a customer-requested change, an incorrect or incomplete address, a refused delivery, or reshipment, to the extent permitted by applicable law.

  1. SEPARATE SHIPMENTS

Products in the same order may be produced by different facilities or completed at different times. As a result, an order may arrive in two or more separate packages and on different dates.

You may receive a separate tracking number for each package. Receiving only part of an order does not necessarily mean that the remaining items are missing.

Unless otherwise shown at checkout, customers will not be charged an additional shipping fee solely because we divide an order into multiple shipments.

  1. ORDER TRACKING

When tracking information is available, it will be sent to the email address provided during checkout.

Tracking information may take several business days to begin showing movement after a shipping label is created. Carrier scans can occasionally be delayed or incomplete.

Customers are responsible for providing an accurate email address and monitoring tracking updates, delivery attempts, collection notices, and carrier communications.

If you have not received tracking information after the expected production period, please contact us at momentaarti@gmail.com.

  1. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address, including:

• Recipient’s full name
• Street number and street name
• Apartment, unit, or suite number, where applicable
• City, state, province, or territory
• ZIP or postal code
• Country
• A valid contact email address

Please review the shipping address carefully before submitting an order.

If you notice an error, contact us immediately at momentaarti@gmail.com. We will try to update the address, but changes cannot be guaranteed after an order has been submitted to production or shipment.

If an order cannot be delivered because the address provided was incorrect, incomplete, inaccessible, or rejected by the carrier, the customer may be responsible for reasonable reshipping or replacement costs, except where prohibited by applicable law or where the error was caused by us.

  1. DELAYS

Delivery estimates are based on information available when the order is placed and are not guarantees.

Delays may occur because of production issues, quality-control checks, inventory shortages, carrier disruptions, severe weather, natural disasters, customs processing, labor disruptions, public holidays, high seasonal volume, or other events outside our reasonable control.

If we become aware that an order will not ship within the timeframe we stated, we will provide notice and, where required by applicable law, provide a revised shipping estimate and the option to accept the delay or cancel the affected unshipped order for a refund.

For orders shipped to the United States, if we cannot ship within the stated timeframe—or within 30 days where no shipping timeframe was stated—we will handle the delay, cancellation, and refund options in accordance with applicable U.S. law.

Nothing in this Shipping Policy limits any mandatory rights available under applicable consumer protection law.

  1. LOST OR MISSING PACKAGES

If tracking has not updated for an unusual length of time or the package has not arrived within the estimated delivery period, contact us at momentaarti@gmail.com as soon as possible.

Please include:

• Your order number
• The name used for the order
• The shipping address
• A description of the issue

Shipping-related problems should be reported no later than 30 days after the estimated delivery date so that we can investigate the matter with the Print Provider or carrier.

We will review the available tracking information and may ask you to confirm the address, check with household members or neighbors, contact the local carrier, or check a nearby post office or parcel collection location.

If a shipment is confirmed to be lost in transit, we will provide an appropriate remedy, which may include a replacement or refund, subject to applicable law and the circumstances of the order.

  1. PACKAGES MARKED “DELIVERED”

If tracking shows that a package was delivered but you cannot locate it, please:

• Confirm that the shipping address on the order is correct
• Check all entrances, mailboxes, parcel lockers, and safe-drop locations
• Ask household members, neighbors, building management, or reception staff
• Contact the carrier or local post office

Then contact us promptly at momentaarti@gmail.com.

We will assist in reviewing the available information. A replacement or refund is not automatic when carrier tracking confirms delivery, but we will assess each case fairly and provide any remedy required by applicable law.

  1. RETURNED-TO-SENDER, REFUSED, OR UNCLAIMED PACKAGES

A package may be returned to the sender when:

• The shipping address is incorrect or incomplete
• Delivery is refused
• The recipient does not collect the package
• The carrier cannot access the delivery location
• Required customs charges are not paid

Please contact us if tracking shows that a package is being returned.

Because our products are made to order, returned packages may not be returned directly to our business location and may not remain available indefinitely. Where reshipment is possible, the customer may be responsible for reasonable reshipping costs if the return resulted from an incorrect address, refused delivery, failure to collect the package, or another circumstance attributable to the customer.

This does not apply where the return or failed delivery resulted from our error, a defective product, or another circumstance for which we are responsible under applicable law.

  1. CUSTOMS, IMPORT DUTIES, AND TAXES

We use production partners in different locations and try to fulfill orders as close to the delivery destination as reasonably possible. However, local production cannot be guaranteed, and some orders may cross international borders.

Depending on the destination, an order may be subject to import duties, customs fees, taxes, brokerage fees, or other government charges.

Where taxes or duties are collected during checkout, the amount will be displayed before payment. If a charge is not collected at checkout, the recipient may be responsible for paying it directly to the relevant authority or carrier, unless applicable law requires otherwise.

Customs authorities determine these charges, and we do not control their amount or processing time. Customers should consult their local customs authority before ordering if they require further information.

  1. PO BOXES AND REMOTE LOCATIONS

Delivery to PO boxes, military addresses, parcel lockers, remote regions, or certain territories may be unavailable for some products or shipping methods.

A physical street address may be required. Additional transit time or shipping charges may apply to remote locations where disclosed at checkout.

If the selected Print Provider or carrier cannot deliver to the address submitted, we will contact you to request an alternative address or offer another appropriate solution.

  1. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If an order arrives damaged, defective, misprinted, or materially different from what was ordered, contact us within 30 days of delivery at momentaarti@gmail.com.

Please provide:

• Your order number
• A description of the problem
• Clear photographs showing the complete product and the issue
• A photograph of the packaging and shipping label, when relevant

After reviewing the claim, we will provide a remedy required by applicable law and appropriate to the circumstances, which may include a replacement or refund.

Please do not return a damaged or incorrect product unless we provide return instructions.

  1. CUSTOMER-PROTECTION RIGHTS

Nothing in this Shipping Policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot legally be excluded, restricted, or modified.

For customers in Australia, our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

For customers in Canada and the United States, applicable federal, state, provincial, territorial, and local consumer-protection rights continue to apply.

If any part of this Shipping Policy conflicts with a mandatory provision of applicable law, the mandatory provision will apply to the extent of that conflict.

  1. POLICY CHANGES

We may update this Shipping Policy from time to time to reflect changes in our fulfillment network, shipping services, business practices, or legal obligations.

The version that applies to an order is generally the version published on the Store when the order was placed, subject to any mandatory legal requirements.

  1. CONTACT US

For questions about shipping or an existing order, contact:

Momenta.R.T
Website: https://momentart.shop
Email: momentaarti@gmail.com

Please include your order number when contacting us about an existing order.